FAQ

We’re so glad you’re here! We’ve put together this FAQ to answer common questions about our products, shipping, and policies. If you don’t see your question below, feel free to reach out- we’re always happy to help and want to make your experience as smooth as possible!

How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping usually takes 3–7 business days after fulfillment depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on all orders.

How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.

What size should I order?
Our apparel has a relaxed, unisex fit. We recommend sizing up if you prefer an oversized look.

What brands do you use?
We use high-quality blanks like Comfort Colors and Gildan for a soft, durable feel.

Will the design fade or peel?
Our designs are made using high-quality printing methods to ensure long-lasting wear. For best results, wash inside out in cold water and tumble dry low.

Do you accept returns or exchanges?
Because each item is made to order, we do not accept returns for sizing or buyer’s remorse. However, if your item arrives damaged or incorrect, please contact us within 30 days and we’ll make it right!

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. Once your order has been processed, we may not be able to make changes.

I entered the wrong address—what should I do?
Please reach out ASAP so we can try to update it before your order ships.

Do you offer custom or bulk orders?
Yes! We love creating custom designs and group orders. Send us a message and we’ll work with you.

How can I contact you?
You can reach us anytime at samandkendallpa@gmail.com or message us on Instagram @shopsamandkendall. We typically respond within 24 hours.